SAKAKI Gear USA is the English storefront for buyers outside Japan, with the first focus on United States orders. Product prices are shown in USD and include standard US shipping unless a live product page says otherwise.
If there is a problem with your order, contact us before sending anything back. Include your order number, photos, and a clear description of the issue.
Returned items generally need to be unused, uninstalled, and in the original condition. Custom, made-to-order, or used items may not be eligible for return.
Approved refunds are processed after the returned item is inspected. Original payment processing timing depends on Stripe, the card issuer, and the bank.
Damaged or incorrect items
If the item arrives damaged or incorrect, contact us as soon as possible with photos of the package and product. We will review the case and explain the next step.
Import fees and return shipping
Customs duties, import taxes, carrier fees, and return shipping costs are not included in the product price unless SAKAKI Gear explicitly confirms otherwise for a specific case.